If I could give zero stars I would. Horrible communication and service from this office and from Dr. Klein specifically. I scheduled my cat as a new patient for a general exam and a dental exam, as my cat had lost a tooth. I sent all information and records in well ahead of time, as requested, and noted everywhere possible that my cat has a history of aggression at the vet so that they would be prepared. When I got there on the day of the appointment, Dr. Klein came out to tell me, while eating his banana (masks are required for clients btw), that the dental vet was not in today, that I should have known not to feed my cat breakfast in order for him to be sedated and that there wasn't really any way to examine him today. He went on to say that even after that there would need to be a separate dental appointment where they would have to be given full rights to do whatever they deemed necessary because they couldn't be waiting on hold while I "dropped my phone in the toilet." Just a truly absurd and disrespectful experience. He said everything he could without outright telling me that they wouldn't to see my cat, but basically refused me service and wasted my day and stressed out my cat for nothing.
